FAQs

Frequently Asked Questions

What are the ingredients in you cheesecake?

The ingredients used in our Original Uncle Tetsu Cheesecake are: flour, eggs, cream cheese, sugar, butter, and milk.

I have dietary restrictions. What are the ingredients used in your products?

All of our products are baked from all natural premium local ingredients and no additives or preservatives are added. We do not add soy, extracts, sesame oil, peanut oil orseafood in the products that we presently offer.

Are your products Halal?

Regarding Halal, in Australia they are not halal certified, but most of our products are Halal friendly. We use gelatin or alcohol for some products. Please see the NON-halal friendly products list below

・Luna Cheesecake – contains gelatin
・Vanilla Pudding – contains alcohol
・Angel Hat – contains animal rennet
・Onigiri Crepe and Crepe Brulee (only in Melbourne) – contain alcohol

How many locations do you have in Australia?

There are two shops in Australia.
・Sydney shop: 501 George Street, Sydney 2000
・Melbourne shop: 55 Swanston Street, Melbourne 3000

What time are you open?

We are open from 12pm to 8pm or until sold out. Please follow our Facebook and Instagram for holiday opening hours.

Do you offer delivery?

Yes, we do. Please place your order via the delivery app.

Sydney shop: EASI, HungryPanda UberEats and TuanYuan apps

Melbourne shop: EASI, HungryPanda apps

Can I place a pre-order?

Yes, we accept pre-orders. Please visit our shop directly to place and pre-pay for your order or place your pre-order via email at least 48 hours in advance. Please provide the details (Date of Pick-up, Time of pick-up, Products, Store location, Full Name, Mobile Number) for your order to info@uncletetsuaus.com or go to the contact page and submit the form. *For the online pre-order, payments must be fully prepaid by bank transfer before picking up your order.

Do you have birthday Cheesecakes?

Yes, we are able to stamp “Happy Birthday! お誕生日おめでとうございます” on your Cheesecake. No extra fees apply. Please make a pre-order at least 2 days before.

I can’t finish one whole cake, can I only buy a slice?

At this time, our Takeaway Japanese Cheesecake is available as a whole cake only.

What methods of payment do you accept?

We recommend card payments as contactless method for the public health and safety reasons, but we accept cash payments, too.

How do we store the cakes if we cannot eat them right away? How long will they last?

Our Japanese Cheesecakes can stay in room temperature for up to 12 hours. We recommend putting them in the fridge as soon as possible, and they can last refrigerated for up to 3 days. Our Madeleines can stay in room temperature for up to 3 days.

Can I reheat the cakes or madeleines?

You can recreate that fresh-out-of-the-oven texture by warming them up in the microwave for 10-20 seconds. You can also reheat the madeleines in the oven for 3-5 minutes preheated to 180-200C to maintain a crisp outside and warm, fluffy inside.

Other Inquiries

Are there any business opportunities available?

Thank you for your interest in doing business with Uncle Tetsu. We do not have any plan to franchise our operation or find new business partners at the moment. If you wish to send any information regarding to business opportunities send email to info@uncletetsuaus.com

Are there any positions available?

Thank you for your interest in working with Uncle Tetsu. For opportunities in Sydney, contact (utahiring@gmail.com), for Melbourne (utmelhiring@gmail.com), and for Auckland New Zealand (info@uncletetsu.co.nz).

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